“Laura was always there when we called”
Full Case Study
Sam and Leah Qiao from New Jersey purchased a home at Windsor at Westside in April after their realtor recommended Furniture Packages USA. They compared FPUSA's videos and photos against other interior design companies in the market and chose to move forward with Joe based on both portfolio quality and direct access to ownership.
Leah worked closely with Laura on the design — especially on kitchen table selections where Leah had strong opinions. Laura explained the reasoning behind recommendations, went through multiple rounds, and incorporated Leah's preferences where they made sense for the rental. Sam notes that Joe framed the project around memories — creating a home guests would talk about after they leave.
When the family walked in after install, the reaction was immediate: the home exceeded expectations and they plan to refer friends to FPUSA. For Windsor at Westside and similar resort communities, their experience highlights how a documented design process plus owner accessibility shortens the gap between "under contract" and "guest-ready."